Page 42 - 109業務簡介_ENLISH

The BLI has constantly played a major role grant under the labor insurance program shall
in the promotion of Taiwan's social security
system, and is in charge of various businesses
to form a comprehensive social security net,
perform positive functions to protect laborers
and enhance social security.
Reinforce Administrative
Efficiency, Provide High Quality
Services
The BLI has continually improved service
quality over more than 70 years. From the
head office to each local office, we have been
keeping expanding the scope of our services
and functions including the establishment of
one-stop services, setting up call centers,
adding voice inquiry phone services, promoting
online services, issuing labor protection cards,
introducing online services of calculating
benefits, facilitating payment by using the
internet (convenience stores), promoting
the electronic bill and the mobile payment,
providing short message services to confirm
the receipt of new claims for labor insurance/
national pension benefits, enabling on-line
arrangement of pick-up services, enabling
online inquiries into the status of old-age
benefits claims, supporting one-stop online
account opening procedures, simplification of
forms, proactive notifications or assistance in
payment applications, home-based services for
the mentally or physically disabled and those
with mobility problems, measures for reducing
case auditing, strengthening electronic claim
procedures in answer to the call of general
promotion of the reformation of governmental
service procedures, payment of maternity
benefits under the labor insurance program and
farmer health insurance program, payment of
ordinary injury or sickness benefits and funeral
40 │Service‧Convenience‧Efficiency‧Innovation│
be notified via mobile phone text messages in
place of written notifications, and supporting
the policies of the Ministry of the Interior for
people to simultaneously apply for maternity
benefits under the labor insurance/national
pension insurance programs while filing for
birth registration; and simultaneously apply
for funeral grant under the labor insurance
program while reporting the death of a family
member at the household registration offices,
etc.
To provide the general public with more
expedient and convenient services, the BLI
now offers online applications for the claim
of maternity benefits, old-age benefits and
funeral grant under the labor insurance
program; labor pension payments; maternity
benefits and old-age pension benefits under
the national pension insurance program; early
reemployment incentives (copy of personal
ID card not required) and parental leave
allowances under the employment insurance.
By issuing a letter of agreement, an individual
may entrust his/her insured unit to administer
online application on his/her behalf for the
claim of maternity benefits and old-age benefits
under Labor Insurance and parental leave
allowance under the Employment Insurance
system.
To provide more convenient and flexible
e-services to the insured units and the
public, the BLI also allows the participating
insured units to operate online application for
enrollment and withdrawal in advance. The
insured persons, in the meantime, are enabled
to access the relevant information about their
status under labor insurance, labor pension,
farmer's health insurance and national
pension by inputting their NHI ID Number and
household registration number. To encourage