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Bureau of Labor Insurance, Ministry of Labor Brief Introduction
Trends in the Level of Satisfaction with the Overall Service Quality of the BLI
(2004-2018)
Level of satisfaction (%)
90
87.3
88 86.6 87.3
86.6
85.8
85.1
86 83.9 84.1 84.6 85.1 85.8
84.6
84.1
83.9
83.3
84 83.3
81.3
82 80.5 81.3
80.5
79.0
80 78.3 79.0
78.3
77.0
78 77.0
75.6
76 74.974.9 75.6
74
72
70
68
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
expedient and convenient services, the BLI To demonstrate its commitment to communicating
now offers online applications for the claim of with and responding to the general public, the
maternity benefits, old-age benefits and funeral BLI has established a Facebook page and blog
grant under the labor insurance program; labor to regularly address issues of concern and
pension payments; maternity benefits and public interest. Rapid responses will be given to
old-age pension benefits under the national messages received via these channels to achieve
pension insurance program; early reemployment the purpose of good communication and effective
incentives (copy of personal ID card not required) policy promotion.
and parental leave allowances under the All of these efforts are geared towards providing
employment insurance. To encourage online faster, more efficient and professional services
benefit claims, the BLI will continuously enhance in light of customers' needs. We will continue to
the functionality and universality of its e-services. uphold our philosophy of “service, convenience,
It will do this by incorporating eID into its e-service efficiency and innovation” in promoting various
plan, in consideration of the wide availability of businesses to provide better protection and
ID cards, and the expected replacement of the services for all citizens.
traditional ID card by eID's (which will incorporate
the functions of natural person certificates) by the In the face of rapid changes in Taiwan's society,
Ministry of the Interior. the BLI still has to keep up with the times,
continuously adjusting its pace and transforming
To improve the accessibility of its website, the itself with social development. Upon the solid
BLI has made significant efforts to develop and foundation of the labor insurance program, in
reconstruct its global website. The renovated the future, with the implementation of the new
website is more friendly, enabling faster labor pension, national pension , farmer health
information search and providing better user insurance and labor insurance pension programs,
experience.
the BLI will continue to safeguard Taiwan's social
security system and accept more challenges.
Chapter Five Future Perspectives 39